FAQ

  • Standard Shipping

    • Domestic (U.S.): Complimentary on orders over $150. A flat rate of $10 applies to orders under $150.

    • International: We offer worldwide shipping. Rates are calculated at checkout based on destination and package weight.

    • Estimated Delivery Time: 7–14 business days.

    • Tracking: You will receive a shipping confirmation email with a tracking number as soon as your order leaves our studio. Registered users can also view order updates directly in their account.

    Customs, Duties & Taxes

    • All international orders are shipped DDU (Delivered Duty Unpaid).

    • International orders may be subject to local import duties, taxes, and customs fees, which are the sole responsibility of the recipient upon delivery. We recommend contacting your local customs office for details before placing an order.

    Delivery Details

    • Operating Hours: Orders are dispatched Monday through Friday during business hours (excluding public holidays).

    • Delivery Attempts: If an initial delivery attempt is unsuccessful, the courier will typically attempt redelivery up to two additional times.

    • Order Processing: Orders are processed automatically based on the shipping method selected at checkout.

  • Return Policy

    You may return or exchange any item purchased on limmiknyc.com within 14 days of delivery.

    To be eligible for a return, your item must be in its original, unused condition—unworn, undamaged, and complete with all original packaging, including dust bags, tags, and box.

    How to Initiate a Return

    • Please contact us at info@limmiknyc.com with your order number before shipping your item back. Returns sent without prior authorization may not be accepted.

    Return Shipping & Fees

    • Return Label: Once your return request is approved, we will email you a prepaid return shipping label. A flat $10 return fee will be deducted from your final refund amount to cover return shipping and handling.

    • Non-Refundable Costs: Original shipping fees, as well as international duties and taxes paid at checkout, are non-refundable.

    Refund Process

    • Inspection: Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

    • Timeline: Upon approval, your refund will be credited back to your original payment method within 7–14 business days. Please note that processing times may vary depending on your financial institution.

    Exchanges

    • We do not offer direct exchanges. To ensure you secure your desired item promptly, we recommend submitting a return for the original purchase and placing a new order separately.

    Damages, Defects & Natural Leather Characteristics

    • Reporting Window: Please inspect your order upon delivery. If an item arrives defective, damaged in transit, or incorrect, you must contact us at info@limmiknyc.com within 48 hours of delivery with your order number and clear photographic proof.

    • Fee Waiver: Once verified and approved, we will provide a complimentary prepaid return label, and the $10 return fee will be waived.

    • Natural Leather Disclaimer: Due to the organic nature of authentic full-grain leather, subtle grain variations,natural markings, and minor texture shifts are inherent characteristics of premium leather, not manufacturing defects. Items showing evidence of post-delivery scratches, misuse, or intentional tampering are not eligible for a fee waiver or refund.